IMPORTANT DELIVERY INFORMATION - PLEASE READ
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Firework Crazy Terms

All our firework products conform to BRITISH STANDARD BS 7114, Part 2; 1988, EN14035 or CE regulations BSEN15947 and are supplied on the condition they will be used in accordance with the manufacturers instructions supplied.​

Prices and Payment

All prices are in UK Pounds £ sterling and include VAT at the current rate. Delivery charges are not included in product prices unless specified. (full list of delivery charges). Orders may be subject to a minimum amount. We accept all major credit and debit cards. Payments are processed by Sagepay on a secure server. Confirmation of order does not stipulate a contract exists between us until we have confirmed that we can fulfil your order, once we have established this we will debit your card. At this time your order will show as processed. Up until this time you may cancel your order by telephone on 01245 354422 without incurring any costs. During busy periods we reserve the right to impose a minimum order amount.

Delivery & Returns

Delivery is only available to the UK mainland. We cannot guarantee delivery times but we aim to deliver within 2-3 working days of dispatch. Please see our delivery page for full details of our delivery and returns policies.

Purchasing

All items offered on our website are subject to availability. Where an individual product is unavailable we will try to contact you and offer an alternative.

Customer Service

We pride ourselves on our customer service, but if you are unsatisfied with anything relating to the products you have purchased or our service, please contact us by telephone on 01245 354422, email: admin@fireworkcrazy.com or by post to: Firework Crazy, Unit 21 Eckersley Road, Chelmsford, Essex, CM1 1SL.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.

Privacy

Your privacy is very important to us and any details that you send to us either by using the shopping cart, by email or telephone will never be passed to a third party unless this third party is essential in the processing of your order. i.e. We will pass your name, address and contact details to our courier to enable them to deliver the fireworks to you. Your personal details will never be sold or used for marketing outside of Firework Crazy.

INSURANCE

The buyer must ensure that he has adequate and relevant insurance cover for the materials in his possession The buyer must confirm to the seller in writing that he holds adequate Public and Product liability insurance to cover any losses arising out of the holding, use or firing of the materials whether by the buyer themselves or on his behalf or in respect of others to whom he may pass the materials.

STORAGE

The buyer must ensure that they have adequate legal storage for the products should it be required. Details of storage limitations are listed below. Please contact us if you have any queries regarding this.

1.4G:
Up to 5kg NEC – store for an unlimited time. (NEC = Net Explosive Content somtimes also refered to as NEQ or NEM)
Up to 50kg NEC – store for up to three weeks.
Up to 250kg NEC – store for up to three days.

1.3G:
Up to 5kg NEC – store for an unlimited time.
Up to 100kg NEC – store for up to three days.

Note: Where there is a mix of 1.4G and 1.3G material everything is treated as if it were all 1.3G.

FORCE MAJEURE

The seller shall be relieved of its obligations wherever and to the extent to which fulfillment is prevented, frustrated or impeded as a consequence of any cause outside the reasonable control of the seller including (but not limited to) Acts of God, fire, floods, war or civil disturbance or riot, Acts of Government, currency restriction or fluctuation, labor disputes, strikes, unavailability of materials or failure of supplier or subcontractor to deliver on time.

SEVERABILITY

The invalidity of the whole or any part of these conditions shall not affect the validity of the remaining part of the particular ‘Condition’ or these ‘Conditions’.

JURISDICTION

These conditions and contract of which they form shall be construed in accordance with English & Scottish law and the buyer hereby submits to jurisdiction of these Courts.

It is illegal to sell adult fireworks to anyone under 18.

It is illegal for anyone under 18 to possess fireworks in a public place.

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Delivery Information

Next Day

 – You will receive your order the following working day from day of despatch (not including Saturday/Sunday). We endeavour to dispatch all orders placed before 12pm the same day although this is not always possible in our busy season, October – December. If you require your order by a certain date enter this in the “order notes” section on the next page. All dates are treated as the latest date for delivery NOT the date you would like delivery.


Hold For Later Delivery

– This option is for those who would like us to hold on to their order and deliver it nearer to the date of their display. You should enter this date in the “order notes” section on the next page.


Collect from Chelmsford Store

– Select this option if you would like to collect your order. Enter the date you would like to collect and AM/PM in the “order notes” section on the next page. Collection is not available on SATURDAY 2nd NOVEMBER 2019. You will be required to bring the card you used to pay with and photo ID before you can collect your order. THESE MUST MATCH.


Add to Existing Order

 – If you already have an order with us and would like to add to it before it is shipped, select this option then enter your existing order number in the “order notes” section on the next page.


Saturday Delivery

 – Enter the date you would like your order delivered in the “order notes” section on the next page. If this is blank your order will be delivered on the next Saturday after the day of ordering. PLEASE NOTE it is not possible to deliver orders on the Saturday either side of Bonfire Night, Christmas or New Year


AM DELIVERY

 – Your order will be delivered before midday the day after it has been dispatched (excluding Saturday / Sunday)


Before 10:30 am

 – Your order will be delivered before 10:30am the day after it has been dispatched (excluding Saturday / Sunday).